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Champions Fax ArchiveA Lesson in being Hospitable to
Strangers - Part 3 Ed Note: Bill Easum is a member of the Church Champions Editor's Board. This is the third and final installment in his series about his visit to the Disney Institute. Disney demonstrates that the experience begins in the parking lot. All along the pathway from the parking lot to the entrance speakers played the Disney music, helping guests get into the mood. The parking lot was immaculate. Everything played to a theme. The landscaping was incredible. I had my belief in paying people to make mistakes, promoting staff horizontally and letting them choose different ministries every year or so, and doing away with job descriptions reinforced and confirmed at the Institute. Many of the people at Disney have had multiple jobs over long term tenures. One of the persons who trained us at Disney had been with them for twenty-five years and had held numerous jobs including starting out driving a tram. Why not do away with job descriptions and free people up to make mistakes from which they can learn instead of asking them to fulfill a pre-described set of tasks? We are discovering that Gen Xers rarely do the same job over and over for years. Six months to a year is tops for most of those with talent. So if they excel, let them have "roaming" jobs and cross-train them for many ministries and let them flow in an out of them over time. One of the ideas that was generated in our group discussions was the possibility of using "touch" video walls in the church lobby. All people have to do is touch the part of the screen that they wish to know more about and it instantly displays the information. Of course, we must remember that if you use high tech you must be sure to give high touch. I walked away from my Disney experience quietly praying - "God what will it take for your people to care as much about sharing Jesus with strangers as Disney cares about making a profit?" To respond to Bill contact him through easum@easum.com
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